Find a Missing Package That Shows As Delivered

If your tracking information shows that your package was delivered, but you can't find it within 48 hours of expected delivery:

Note: Some carriers may deliver until 10 pm.


  • Verify the shipping address in Your Orders.
  • Look for a notice of attempted delivery.
  • Look around the delivery location for your package.
  • See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
  • Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
  • If you haven't received your package, contact us within 30 days of expected delivery and we'll do everything we can to help.



Track Your Package

To track your package:

  1. Go to Your Orders.
  2. Go to the order you want to track.
  3. Select Track Package next to your order.
  4. Select See all updates to view delivery updates.

Depending on the shipping method you chose, it's possible that the tracking information might not be visible immediately.

Items sent by third-party sellers from the Amazon Marketplace can in some cases also be tracked. It's possible if the seller has shared this information with Amazon and you have chosen a traceable shipping method.


Note: Some packages, such as standard international deliveries, aren't trackable. Other reasons why tracking information might not be available are listed on Missing Tracking Information.


If the estimated delivery date for your package has passed and your tracking information hasn't changed, allow an additional day or two for the package to be delivered. Read more about our recommended actions on Late Deliveries.

About Our Returns Policies

 Returns Policy

Items shipped from eGet, including eGet Warehouse, can be returned within 30 days of delivery, with some exceptions

  • While most sellers offer a returns policy equivalent to eGet's, some seller returns policies may vary.
  • For more information about returning to third-party sellers, Contact the third party seller.